Thank you for purchasing an eBook from Donald Gordon.
Because our products are digital products, they are delivered electronically and there is no physical book or physical shipping involved.
All books sold through this website are digital eBooks.
After a successful purchase, the eBook may be delivered electronically or made available through a download link or other digital-access method.
Because eBooks are digital products that can be accessed or downloaded immediately after purchase, purchases are generally considered final once the eBook has been successfully delivered or made available for download, except where a refund is required by applicable law.
However, we may consider refund requests in situations such as:
You were charged more than once for the same eBook.
You purchased the same eBook accidentally more than once.
The purchased eBook cannot be delivered because of a technical problem on our side.
The delivered file is materially defective or cannot reasonably be accessed.
A payment was processed without your authorization.
A refund is otherwise required under applicable consumer-protection law.
If you experience a problem downloading, opening, or accessing an eBook, please contact us before requesting a refund.
We will make reasonable efforts to help resolve technical problems, which may include providing a replacement download link or another suitable solution.
Please make sure that the email address entered during checkout is correct.
If an eBook cannot be delivered because an incorrect email address was provided, please contact us as soon as possible. We may be able to assist with correcting the delivery information.
If you accidentally purchase the same eBook more than once, please contact us with your order information.
We will review duplicate-purchase requests and determine the appropriate resolution.
To request assistance with an eBook purchase, contact:
Email: [INSERT SUPPORT EMAIL]
Please include:
Your name
Order number
Email address used for the purchase
Name of the eBook
Reason for your request
We may request additional information to verify the transaction.
If a refund is approved, it will generally be issued to the original payment method used for the purchase.
The time required for the refund to appear may depend on your bank or payment provider.
Nothing in this policy is intended to remove or limit any rights you may have under applicable consumer-protection laws.
Where applicable law provides a right to a refund or cancellation that differs from this policy, those legal rights will apply.